Frequently Asked Questions.
Let’s take a quick look at a stress-free online shopping experience.
Is online shopping safe?
Yes. Every precaution has been taken to ensure your details are safe with us. All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilize a leading South African payment processor.
What is Online Security?
Online Security is a Certificate Authority that essentially secures the Build it website by validating security certificates with our affiliates to ensure that our connection both to and from is secure at all times.
What are the requirements for a Password?
Build it attempts to make your online shopping experience as secure as possible. The password entered on registration must be alpha-numeric (that is, a mix of letters and numbers) and must be a minimum of 6 characters in total. Your password needs to be a mix of 1 uppercase, 1 number, and 1 special character.
For your convenience, we have maintained a static password that will not expire. However, should you wish to change your password, you can either change it in your ‘My Account’ section or reset it following the password reset process.
How do I reset my Password?
There is a "Lost password? Recover password" link on the top navigation. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with. If your email address has changed, please contact us at firstname.lastname@example.org or 0861 333 268.
How can I see how much stock is available?
We do our best to source stock even if it is low, but there may be cases where we will need to contact you as this may lead to extended lead times. Unfortunately, due to the nature of our business, we cannot guarantee the stock indicated on the site is in-store. However, if you want to confirm the quantity available, it’s best to contact us at email@example.com or by calling your nearest Build it Store.
As we are competitively priced and our stock sells on-demand, we cannot guarantee stock. However, we will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.
Do you Deliver?
Yes, we do. We deliver in your area for a delivery fee.
What are Cookies?
A cookie is a piece of information that is deposited on your computer's hard drive by your web browser when you use our computer server. The cookies enable us to recognize you and give us information about your previous visits. Most browsers accept cookies automatically, but usually, you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of our website. The information that we collect is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
What internet browsers are supported?
Our website is built to work across all mainstream Internet browsers. But for optimal browsing experience, we recommend:
- Internet Explorer - Version 10 and later (Windows only)
- Firefox - Version 24 and later (Windows, Android & Mac)
- Google Chrome - Version 30 and later (Windows, Android & Mac)
- Safari – Version 6 and later (Mac & iPhone only)
Is the Online Build it Store compatible with SMART devices?
Yes, as our website is designed to be used across current mainstream mobile devices, such as tablets (e.g. Apple iPad or Samsung Galaxy Tab) or mobile phones (e.g. Apple iPhone, Samsung Galaxy S range, Microsoft Lumnia, or Blackberry Q10).