Yes. We have taken every precaution to ensure your personal details are safe with us. All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilize a leading South African payment processor.
We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa).
Thawte Security is a Certificate Authority that essentially secures the Build it website by validating security certificates with our affiliates to ensure that our connection both to and from is secure at all times.
Build it attempts to make your online shopping experience as secure as possible. The password entered on registration must be alpha-numeric (that is, a mix of letters and numbers) and must be a minimum of 8 characters in total. Your password needs to be a mix of 1 uppercase, 1 number and 1 special character.
For your convenience we have maintained a static password that will not expire. However, should you wish to change your password, you can either change it in your ‘My Account’ section or reset it following the password reset process.
There is a "Lost password? Recover password link" on the login / Signup - My Account within the main navigation. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with. If your email address has changed, please contact us on (028) 384 1543.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at firstname.lastname@example.org, call us on (028) 312 3898 and we’ll take you through the process. For more information regarding our refund policy please visit https://www.buildit-store.co.za/pages/returns-refunds.
As we are competitively priced and our stock sells on demand, we cannot guarantee stock. However we will try our best to source the items for you. Please contact our Customer Care Center should you encounter any problems with stock.
Our website is built to work across all mainstream Internet browsers. But for optimal browsing experience, we recommend:
Internet Explorer - Version 10 and later (Windows only)Firefox - Version 24 and later (Windows, Android & Mac)Google Chrome - Version 30 and later (Windows, Android & Mac)Safari – Version 6 and later (Mac & iPhone only)
Yes, as our Build it Online Store is designed to be used across current mainstream mobile devices, such as tablets (e.g. Apple iPad or Samsung Galaxy Tab) or mobile phones (e.g. Apple iPhone, Samsung Galaxy S range, Microsoft Lumnia, or Blackberry Q10).